The Label Universe Guarantee
At Label Universe, we strive to provide you the customer with the best products at competitive prices. However, if you are not totally satisfied with your purchase, we will send you replacement product or issue a refund on your purchase.
Label Universe Return Policy
All Label Universe products are sold with the understanding that the product is appropriate for the application prior to the time of purchase. If you are in anyway unsatisfied with your order, please email us at firstname.lastname@example.org and one of our customer service representatives will issue you a Return Merchandise Authorization (RMA) number for the unused portion of the order.
- All refunds must be handled within 30 days from receipt of the product.
- Return shipping costs will not be reimbursed.
- Returned materials must be in resalable condition for refund.
- A 10% restocking fee will be applied to all label item returns. This includes all die cut 8.5" x 11" sheets and all pre-printed items. The maximum refund issued will be 90% of the original purchase price.
- A 25% restocking fee will be applied to all thermal labels, transfer ribbons and shipping supply products. This includes all items sold in case quantities. Returns must be for full cases only, partial cases cannot be returned. The maximum refund issued will be 75% of the original purchase price.
- Refunds will be issued upon receipt of the return.
- Refunds will be applied to the credit card used on the original purchase (no exceptions). Please note that it may take up to 48 hours for the refund appear on your credit card statement.
- If the return is due to faulty product or if the incorrect product was shipped to you, Label Universe will gladly send a return shipping label to you for the unused product and will ship the correct product to you as soon as possible and at no additional charge.
How to Return Items
- Send your order number and a brief description explaining why you are returning the items to
- We will respond as soon as possible and provide you with a Return Merchandise Authorization (RMA) number.
- Send the items you wish to return to the following address. Make sure your RMA number is included in the address to help expedite your request.
Label Universe, Inc.
P.O. Box 139
New Franken, WI 54229
Attention: Merchandise Return - RMA#:
Please include your order information with the return so we can credit the order appropriately.